Queue management, done properly
No one likes standing in a line.
Give them a number instead.
eTurn replaces the rope, the shouting, and the guesswork with a ticket, a screen, and a dashboard — for branches that serve hundreds of people a day.
How it works
From walk-in to closed ticket, in four steps.
The same flow whether it's a bank counter, a hospital reception, or a passport office window.
Customer takes a number
At a kiosk, on their phone, or from a link you send — one tap prints or issues a ticket for the right service line.
The board calls it forward
Screens and speakers announce the number and counter together, in as many languages as your branch needs.
Staff serve from one queue
Counter staff pull the next ticket with a single key press. No shouting across the room, no double-calls.
Every wait becomes data
Wait time, service time, and no-shows land in the dashboard automatically — no spreadsheet at closing time.
What's included
Everything a service counter needs, nothing it doesn't.
Set it up per branch, per counter, or per service — eTurn adapts to how your team already works.
Kiosk & mobile ticketing
Walk-in kiosks, QR codes, and a web link that lets customers join a line from the car park.
Now-serving displays
Split-flap style boards for lobbies, plus a quiet counter light for staff who don't want a speaker.
Multi-branch control
Manage every branch's queues, staff, and hours from one console, or hand each branch its own.
SMS & app alerts
Customers get a text when they're three tickets away, so waiting rooms stay open, not full.
Wait-time analytics
See peak hours, slowest counters, and abandonment rate — updated as the day happens, not after it.
Priority & appointments
Reserve slots ahead of time and set priority rules for elders, staff, or pre-booked customers automatically.
Where it runs
Built for counters with real queues.
Any front-of-house that serves people one at a time, in order, benefits from getting the order right.
Ready to shorten the line?
Tell us about your branches and we'll set up a walkthrough with your own counters and hours.